FAQs

A NOTE ABOUT “GLUTEN FREE”

I have Celiac Disease. Have for almost 20 years. You can count on our baked goods to be safe for those with the most sensitive gluten allergies or intolerances. Unlike other businesses who offer “gluten free” options amongst gluten-filled bakeries, our kitchen is 100% gluten free and all of the ingredients we source are GF-certified. There will be no issue of cross-contamination in our kitchen, in the processing centers, or in the growing fields. Regardless of where your buckwheat, oats, millet, or sorghum are grown, if the supply runs aren’t tested for gluten it’s safe to assume they contain gluten. If you’re someone who continues to get sick despite being GF, please look into where your flours are actually coming from and the kitchen they’re being processed in.

ALLERGY CONCERNS

Our kitchen is 100% gluten free, egg free, fish, and shellfish free. We use tree nuts, peanuts, soy, sesame, and seeds in our baking. Our kitchen is not vegan, however all of our baked goods are vegan. If you have allergy concerns— regardless of the severity, please do not order eat anything we produce. We have signs at our table at market stating this fact. We have customers regularly tell us they have “allergies” and then when pressed about what they can and cannot eat, they say it really is just “preference” and not a REAL allergy. This is not something we mess around with. Having Celiac Disease, lactose intolerance, and a casein intolerance, I take this seriously and will always recommend to not eat anything we create if there is a question about allergies.

If you need nutrition analysis and ingredient information please send us an email.

ABOUT OUR OPERATIONS

We are a two person operation. We produce all of our baked goods in a private kitchen, certified by NYS Agriculture and Markets.

SHIPPING

Since we’re a two person operation we have to stick to a very strict baking schedule. For web orders our deadline to get out that week is Sunday. All web orders are processed on Monday, baked on Tuesday/Wednesday, and shipped on Wednesday/Thursday. We’re sorry for the inconvenience of this system, but we are unable to ship multiple times throughout the week.

We’re a super small account for UPS. We are typically able to get 30% off of published shipping costs, but this means that it is still marginally expensive ($14 for a 12lb box to NYC from Hudson NY). It’s pricey ESPECIALLY when compared to the free shipping deals we’ve all become used to. With that said, UPS is our best option— USPS is notoriously unreliable and FedEx is more expensive. Our suggestion is to stock up on baked goods and breads since the cost at 6lbs is about the same as 12lbs.

We charge a flat-rate fee based on the weight of the items you buy. If your shipping cost is LESS than what you paid, once the order is shipped I will refund you for the difference. For instance— if you paid $15 as a flat-rate shipping fee and the UPS cost came to $12.72, I will refund you $2.28. The refund will come through PayPal.

PAYMENTS

Our credit card host is PayPal. We know PayPal is problematic, but most of the credit card hosting platforms are. If you don’t have an account and would like to make alternative arrangements (via Venmo or check) please email us and we can plan something. With it being two of us, the financial stuff really needs to be as easy as possible— PayPal makes it easy.

SHELF LIFE, Cost and availability

To lengthen the life of our baked goods, we suggest storing them in the fridge or the freezer. They will hold fine at room temperatures, but fridge and freezer will extend your ability to enjoy them. Baked goods can hang in fridge for a week and the freezer for about a month.

Inflation is hitting small businesses pretty hard right now. Our operating costs are up over 15% compared to last year and 20% compared to the pre-COVID days. We are constantly looking for the best quality ingredients that are available to a business our size. We’re not able to buy in large enough quantities to bring the cost down that much, so any bump in cost is going to effect our bottom line. Post-consumer plastic containers are up 50% what they were last year and the availability is hit or miss. All this to say that we are trying to keep costs low enough to make our bars affordable, but also high enough so we can make a profit.

Because costs keep rising, we have put our wholesale accounts on hold. You can still find us through our farmers’ markets and online. If you have an idea that you would like to float our way, please consider emailing us. We’re always open to new prospects.

updated by Monica (January 2025)